Attention: We do not respond to emails from customers who ask:
We only respond if your order has more than 25 working days from the date of purchase.
See below or on the product page.
We only accept returns in case of defect or to Direct size change. We do not accept returns for other reasons or personalized products.
Official products are sold only in official stores.
Our products are high-calidad versions inspired by the Official Diseño.
These may present some slight variations, which may differ in shape, color and texture.
Our products are high-calidad versions inspired by the Official Diseño.
These may present some slight variations, which may differ in shape, color and texture.
Has 24h to cancel the order. After this deadline, Cannot cancel or return.
Some carriers (CTT, Colissimo, ANpost, Royal Mail) only update the tracking after the order goes through the customs in the destination country, usually 2 to 3 days before delivery.
The average delivery time is about 2 weeks, and may extend to 25 working days.
Portugal and Spain: 7 to 12 days
Azores and Madeira: 12 to 18 days
Balearic Islands: 15 to 20 days
Canary Islands: temporarily suspended
United Kingdom, France, Italy: 8 to 12 days
Ireland, Sweden, Norway: 8 to 14 days
Germany, Switzerland, Belgium: 5 to 10 days
Netherlands: 5 to 7 days
Rest of Europe: 8 to 14 days
Deadlines can be higher in festive seasons or exceptional situations.
Portugal and Islands: €8.95
Spain and Balearics: €9.95
Eurozone: €10.95
Rest of the Mute: €17.95
Free shipping on orders over €120 Portugal and islands, €150 rest from Europe and €150 rest of the world.
We do not ship without registration or collection.
Up until 5 days after shipping. In some cases, the code is sent as soon as the order leaves the final warehouse.
In the 17track or on the carrier's website used.
Products from the "Immediate Shipping 1-3 days" collection are shipped within that time frame. Check the product page.
Returns and refunds
only in first 24h after purchase and if the order is still has not been sent.
only in case of defect or size change. We do not accept returns for other reasons or personalized products.
Here goes the text, description or content for each of the accordion items you add.
No, shipping and return costs are not refundable.
We do not accept product returns:
personalized
unlabeled
damaged
incomplete
In case of a defect, send photos that prove the problem.
personalized
unlabeled
damaged
incomplete
In case of a defect, send photos that prove the problem.
Yes, within the first 24 hours. After that, it is not possible. The payment platform commission will be borne by the customer.
30 days after receiving the order.
customizations
Yes. If you want more than one, add them to the cart through the emblems collection.
The sweater will be shipped no patch.
The sweater will be shipped no customization.
If you select “Yes” but Do not indicate name or number, will be sent without customization.
yes, until 24 hours after ordering. After that deadline, Cannot change Nor will compensation be made.